The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital
Abstract
Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.
Keywords
Full Text:
PDFReferences
[1]. Lestari, P. (2018). Hubungan Pemasaran Rumah Sakit (Marketing Mix 7P) terhadap Tingkat Kunjungan Pasien. Jurnal Ilmu Kesehatan Masyarakat, 7(02), 120-130.
[2]. Latupono, A., Maidin, M. A., & Zulkifli, A. (2014). Hubungan mutu pelayanan terhadap kepuasan pasien rawat jalan di RSUD Masohi tahun 2014. JST Kesehatan, 5(1), 74-81.
[3]. Hidayati, A. N., Suryawati, C., & Sriatmi, A. (2014). Analisis Hubungan Karakteristik Pasien dengan Kepuasan Pelayanan Rawat Jalan Semarang Eye Center (SEC) Rumah Sakit Islam Sultan Agung Semarang. Jurnal Kesehatan Masyarakat (e-Journal), 2(1), 9-14.
[4]. Andriani, A. (2017). Hubungan Mutu Pelayanan Kesehatan dengan Kepuasan Pasien Diruangan Poli Umum Puskesmas Bukittinggi. Jurnal Endurance: Kajian Ilmiah Problema Kesehatan, 2(1), 45-52.
[5]. Dinas Kesehatan Kabupaten Parigi Moutong. Profil Kesehatan Kabupaten Parigi Moutong Tahun 2017.
[6]. Christasani, P. D., & Satibi, S. (2016). Kajian Faktor Demografi Terhadap Kepuasan Pasien Jaminan Kesehatan Nasional pada Fasilitas Kesehatan Tingkat Pertama. Jurnal Farmasi Sains dan Komunitas (Journal of Pharmaceutical Sciences and Community), 13(1), 28-34.
[7]. Sembor, P. E., Posangi, J., & Kaunang, W. P. (2015). Hubungan antara persepsi pasien umum tentang bauran pemasaran jasa dengan loyalitas pasien di unit rawat jalan Rumah Sakit Siloam Manado. Tumou Tou, 1(1).
[8]. Andriani, A. (2017). Hubungan Mutu Pelayanan Kesehatan dengan Kepuasan Pasien Diruangan Poli Umum Puskesmas Bukittinggi. Jurnal Endurance: Kajian Ilmiah Problema Kesehatan, 2(1), 45-52.
[9]. Kotler, Pand Amstrong G. Prinsip-prinsip Pemasaran. 13th ed. Jakarta: Erlangga; 2012.
[10]. Wowor, J., Rumayar, A. A., & Maramis, F. R. (2019). Hubungan Antara Mutu Jasa Pelayanan Kesehatan Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit Cantia Tompaso Baru. KESMAS, 8(6).
[11]. Lahinda, V. S., Pelealu, F. J. O., & Maramis, F. R. R. (2017). Hubungan Kualitas Jasa Pelayanan Tenaga Kesehatan Dengan Tingkat Kepuasan Pasien Pada Ruang Rawat Inap Di Rumah Sakit Ibu Dan Anak (Rsia) Kasih Ibu Manado Tahun 2017. Media Kesehatan, 9(3).
[12]. Walukow, D. N., Rumayar, A. A., & Kandou, G. D. (2019). Hubungan Kualitas Jasa Pelayanan Kesehatan Dengan Kepuasan Pasien Di Puskesmas Pineleng Kabupaten Minahasa. KESMAS, 8(4).
[13]. Supartiningsih, S. (2017). Kualitas Pelayanan an Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan. Jurnal Medicoeticolegal dan Manajemen Rumah Sakit, 6(1), 9-15.
[14]. Khasanah, I., & Pertiwi, O. D. (2012). Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen RS St. Elisabeth Semarang. Jurnal IlmuRefbacks
- There are currently no refbacks.
Copyright (c) 2019 Preventif: Jurnal Kesehatan Masyarakat
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Preventif: Jurnal Kesehatan Masyarakat by FKM UNTAD is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Based on a work at http://jurnal.untad.ac.id/jurnal/index.php/Preventif.
Preventif : Jurnal Kesehatan Masyarakat Indexed By :
