KUALITAS PELAYANAN KESEHATAN PADA BAGIAN RAWAT INAP PUSKESMAS TAMBU KECAMATAN BALAESANG KABUPATEN DONGGALA

Abstract

This reasearch aims to find how the Health quality services at inpantien of Tambu Public Health Center Districts Balaesang Of Donggala Regency. This was qualitatif research and the informants were determined troungh purposiv. The data type was primary and secondary, analysis of data used from  interactive model of Miles and Huberman. Theory used was from  Zeithml, Parasuraman and Berry to measure the Health quality services at inpantien of Tambu Public Health Center Districts. The results showed that the Health quality services at inpantien of Tambu Public Health Centeroverall not good enough because the process of the services provided are still some problems related to the quality of service as well as build uncomfortable and madicine are still lacked the next problems was about less rigorous of Puskesmas Tambu officer and abuat officer  discipline. But basically, the health center of Tambu do everything possible to provide the best service in accordance with the quality standards of health care.