PENGARUH IMPLEMENTASI KEBIJAKAN PROGRAM JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS DONGGALA KABUPATEN DONGGALA

Abstract

The purpose of this study is to determine the policy implementation effects of National Health insurance towards Health service quality at Donggala Publick Health Center in Donggala regency, both simultaneously and partially. The tipe of this study is descriptive quantitative with survey method, aims toanalyze the research data of number statistically, to determine the effect of variabel x to variabel y (Sugiyono 2007:11). The populationin this research was 95 respondent of service user who participated in the National Health Insurance at Donggala Publik Health Center. The sampling method in this study is random sampling. The result of this study using statistical test give the following conclusions: (1) implementaion of National health  Insurance Program: corelation coeficient value was 0.000, with p < 0.05 at the 95% confidence level, simultaneously effected the Health servise quality at Donggala Publik Health Cetner; (2) Partialy, policy target and standartd (p = 0.000; r = 0.304) resource (p = 0.000; r = 0.208), and attitude / tendency (dispotition) of implementing agency (p = 0.016; r = 0,238) affected the Healt quality service; while characteristics of implemeting agencies (p = 0.175; r = 0.146), interagency comunication ( p = 0.205; r = 0,150) as well as economic, social and political environment ( p = 0.362; r = 0.088) did not affect the health service quality.