ANALISIS KINERJA SEKRETARIAT DAERAH DALAM MELAKSANAKAN TUGAS, FUNGSI DI KABUPATEN DONGGALA

Abstract

This research aimed at analyzing the regional secretariat’s performance in public service at the regional secretariat, Donggala Regency. This research used qualitative method focused in some aspects: productivity, service quality, responsivity, responsibility, and accountability. The data were collected through observation, interview, and documentation. The informans were the societies and the employees at the regional secretariat, Donggala Regency. The results show that the organization’s performance in relation to its duties and functions was good. Related to the productivity development implementation in regency level, it always fights for what is proposed and determined the priorities. The spontaneity aspect in solving the problem and serving the societies was low and it needs a lot of attention from the leaders in the Donggala secretariat. Responsivity aspect was good, the needs of the societies have been fulfilled through the stimulants that motivate the societies to fulfil their needs. Responsibilitas aspect was good. It can be seen from the level of knowledge of the employees toward the legislation. The implementation of the accountability aspect was not good, because  the regional secretariat just delivered and reported the document to providers of policy which leads to less transparency.