EFEKTIFITAS PELAYANAN MOBIL KELILING PERPANJANGAN SURAT IZIN MENGEMUDI A DAN C TERHADAP KEPUASAN PEMOHON PADA DIREKTORAT LALU LINTAS POLISI DAERAH PROVINSI SULAWESI TENGAH

Abstract

The aims to determine and describe the effectiveness of mobile car services for A and C driving licenses extention on the satisfaction of the applicant so that it is found a strategy to improve the quality of the mobile car services for A and C Dr200iving licenses extention,. To find out the factors that are inhibiting and supporting as well as alternative solutions. The basis of the research was survey and the type of research was descriptive qualitative. The sampling technique used purposive sampling. The population in this research amounted to 100 people with sample of 31 people. Data collection techniques used observation, interviews, quistionnares, and documentation. Data Analysis techniques used qualitative analysis techniques using frequency and percentage tables. reseacher used independent variable with indicators from Sondang P. Siagian which are 1. Timelines, 2. Accuracy, 3. Style of providing informant services, as well as dependent variable indicators are 1. Tangibles, 2. Reliablity, 3. Responsiveness, 4. Assurance, 5. Emphaty. The Results of the reseach on the indicators of timelines, accuracy and style of service delivery are good while the indicators of responsiveness and direct evidence are still not good because there are still obstacles. The inhibiting factor is that the are still officers who have the task of not being responsive in serving the community of applicants by extending a Driving License and the available facilities are inadequate.