KINERJA APARATUR BIROKRASI DALAM PENERBITAN IZIN MENDIRIKAN BANGUNAN (IMB) PADA DINAS PENATAAN RUANG DAN PERUMAHAN KOTA PALU

Abstract

The Problem raised within the society in the process of issuing building license (IMB) is what is the performance of the bureacracy apparatus in issuing the IMB. This research is aimed at analyzing the performance of the bureaucracy apparatus in issuing building license and it is expected to provide a description concerning the performance of the bureaucracy apparatus in issuing building license at the City Housing and Space Management Office of Palu. This research used qualitative method in order ti find out the evidences and phenomena in relation to the performance of bureaucracy apparatus in issuing the IMB. In order to measure the performance of the apparatus, the researcher uses five indicators suggested by Agus Dwiyanto, namely: productivity, service quality, responsiveness, responsibility, accountability. The informantsin this research are those who understand and are resposible for issuing the IMB. The primary data were taken directly from the informants and the secondary data were also used. Thetecniques of data collection were interview, observation, and documentation. The data were analyzed in the three stages: data reduction, data presentation, and drawing conclusions. It is found that doing observation, it showed that the performance of the bureaucracy apparatus of the City Housing and Space Management Office of Palu was not optimal. The apparatus productivity was not efficient and effectivity, the quality of service was little bit discriminative, the apparatus responsiveness was optimal, being ready and responsive in addresing the problem raised, the apparatus responsibility was carried out according to the regulations even though there were some difficulties, and the apparatus accountability ws low, meaning that the apparatus did not understandwell their jobs and the goverment policy for those who deal with the IMB seemed unfair.